Frequently Asked Questions
How can I order?
By telephone +41 44 804 11 93
By email catering@jet-gourmet.com
Via our handling agent Cat Air Service
By fax +41 43 816 08 09
Via email info@cat-airservice.com
How far in advance do I have to order?
We are happy to take your order up to 12 hours prior to the required delivery time.
How do I pay?
You can either pay when you pick up your order, or via the handling agent. The following methods of payment are accepted: credit card (Visa, MasterCard, Diners, American Express), debit card or cash.
How and where do I get my order?
- Pick up your order in person from Cat’s Corner daily from 6 am to 7 pm, Saturday 9 am to 3 pm, Sunday closed.
- Delivery to the aircraft by the handling agent from 6 am to 11 pm.
How can I make changes at short notice?
Call us at Cat’s Corner using the following number:
Phone: +41 44 804 11 93
How long before delivery can I cancel my order?
It is possible to cancel without incurring costs up to 6 hours before the agreed delivery time. After this, we will charge up to 100% of the order. Cancellations are only accepted in writing.
How will the hot food be packaged?
In microwaveable dishes or containers.
How are soups delivered?
In microwaveable containers with lids.
Telephone number for inquiries